Privacy Policy for Paul Effman Music Service

Effective Date: August 13, 2025

At Paul Effman Music Service (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at www.pemusic.com or interact with our services. By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

  • Personal Information: Information you voluntarily provide, such as your name, email address, phone number, or other contact details when you engage with our services, request customer support, or make payments.

  • Usage Data: Information about how you interact with our website, collected through tools like Google Analytics and Microsoft Clarity. This may include your IP address, browser type, pages visited, and time spent on our site.

  • SMS Opt-In Information: If you opt in to receive SMS communications, we collect your phone number to send messages related to customer service, repairs, or payment/billing matters. We do not share consent with any 3rd party.

How We Use Your Information

We use your information to:

  • Provide and improve our services, including responding to customer service requests, processing payments, and managing repairs.

  • Enhance your web experience by analyzing website usage through tools like Google Analytics and Microsoft Clarity. These tools help us understand user behavior and optimize our website’s performance.

  • Send SMS messages, if you have opted in, for customer service requests, repair updates, or payment/billing-related communications.

SMS Communications

If you opt in to receive SMS messages from Paul Effman Music Service, we will use your phone number solely to send text messages related to:

  • Customer service inquiries or support.

  • Updates on instrument repairs or service requests.

  • Payment or billing-related notifications.

We will never use SMS for marketing, sales, promotions, or offers. You may opt out of SMS communications at any time by replying “STOP” to any message or contacting us directly at 516-433-7001. Upon opting out, we will cease sending SMS messages to your number.

-Messaging frequency may vary.

-Message and data rates may apply.

-To opt out at any time, text STOP.

For assistance, text HELP or visit our website at www.pemusic.com.

Information Sharing and Disclosure

We never share, sell, or disclose your personal information to any third parties, except as required by law or to protect our rights. For example, we may disclose information if necessary to comply with legal obligations, enforce our policies, or respond to legal processes such as court orders or subpoenas.

The data collected by Google Analytics and Microsoft Clarity is used solely to improve our website and services. These tools may collect anonymized data, but we do not share identifiable personal information with them or any other third parties.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

  • SMS Opt-Out: As noted above, you can opt out of SMS communications at any time by replying “STOP” to any message or contacting us.

  • Cookies and Analytics: You can manage your browser settings to disable cookies or limit data collection by tools like Google Analytics and Microsoft Clarity. Note that disabling cookies may affect your experience on our website.

  • Access and Updates: You may contact us to access, update, or delete your personal information, subject to applicable legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information. The privacy policy for our learning platform is available at https://learn.pemusic.com/privacy-policy/

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Paul Effman Music Service
600 Woodbury Road
Plainview, NY 11803
www.pemusic.com